Order Statuses

An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:

  • Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
  • Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
  • Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
  • Completed — Order fulfilled and complete – requires no further action.
  • On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
  • Canceled — Canceled by an admin or the customer – stock is increased, no further action required.
  • Refunded — Refunded by an admin – no further action required.
  • Authentication required — Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.
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